Solutions Engineers work with clients to solidify business requirements, install and configure ScerIS software and provide technical support. This position requires a blend of business analysis expertise, technical proficiency and excellent customer-facing skills.
Responsibilities
- Identify business and technical requirements through interviews, research and prior experiences
- Analyze current business processes and makes recommendations on change
- Install, troubleshoot and configure ScerIS Solutions on Windows 200x servers
- Troubleshoot client issues and follow through to completion, while ensuring a high level of client satisfaction
- Work on multiple projects or client issues simultaneously
- Create user documentation
- Be a subject matter expert on ScerIS software applications and solutions
Requirements
- Strong communication (written and oral) skills, including the ability to communicate technical topics to non-technical audiences
- Outstanding analytical, problem solving skills and organizational skills
- Enjoy working with technology and using technology to improve business processes
- Ability to install and configure applications on Microsoft Windows Server 2003/2008
- Ability to create Microsoft SQL 2005/2008 queries and stored procedures
- Passion to learn and grow
- Ability to travel up to 25% (with some overnight travel required)
- Able to work in the United States without sponsorship. Sponsorship is not available for this position
Minimum Education
- Bachelors Degree in Information Systems, Business Management, Computer Science or related field
Other
- This position is located in Sudbury, MA
- This position reports to the Vice President of Operations
- This entry level position offers growth potential for motivated candidates into roles that include Principal Solutions Engineer, Implementation Manager, Project Manager, Consultant and Business Development
About ScerIS
ScerIS is a business process consulting, technology and outsourcing company. Our work focuses on innovative solutions and services that transform and optimize business processes. This results in immediate cost reductions and the avoidance of future costs while maintaining or improving service levels. We leverage our own award winning software, third party tools and our vast experience in developing solutions that exceed expectations to customize each system to the exact needs of our clients in over fifteen major markets.
Compensation
Salary is commensurate with experience and qualifications. Benefits include a 401(k) plan, health insurance, dental insurance, life insurance, STD/LTD, 125 Plan, tuition reimbursement, paid time off and a generous vacation plan.
To Apply
To apply for this position or to find out more information, please contact John B. Nelson Jr., Vice President of Operations, ScerIS Inc., 490 Boston Post Road, Sudbury MA 01776, 978-218-5000, professionalservicesrecruiting@sceris.com and reference the position “Solutions Engineer”.