SOLUTIONS BY INDUSTRY 

Insurance

Policy Services

The customer’s first experience with an insurance company, agent, broker or MGA is during the policy application process. How easy is it to do business with you? That is an important question to answer if you want to maintain a high level of customer satisfaction and grow your company . Also, this servicing doesn’t end with a policy application or even the policy binding. In-term coverage changes, named policyholder changes, value reviews, endorsements, certificates of insurance and renewals are only a few of the many transactions taking place day to day.

ScerIS focuses on developing solutions to meet your requirements to manage the policy services no matter what role you have in the relationship. The optimized working environment we can help you create will ensure:

  • speed without sacrificing security,
  • accuracy without sacrificing resources, and
  • excellent communication with customers and stakeholders.

The most efficient and cost effective way to approach policy issuance and servicing is to reduce and eliminate the extent of paper transfer. ScerIS has tailored solutions specific to the insurance industry and their multiple layer service model to ensure timely and accurate information transfer to insurance carriers, reinsurers, brokers, agents, MGA’s and other service providers. Ready access to the information and the ability to generate paperless reports for review and storage provide additional cost effective capabilities to your organization in this competitive environment.

 

Examples of Common Opportunities:

Policy Application

Ease of doing business is often the bottom line. Our solutions go right to the heart of the process by providing online forms, automated data extraction, imaging and workflow technologies to provide a seamless information flow to expedite the policy application process. Often multiple parties can be involved in processing a single application so accessibility is an important consideration. ScerIS focuses on getting the customer a policy or binder as quickly and painlessly as possible.

Policy Changes and Endorsements

Not all policies remain the same. Individuals and companies constantly make changes to their policy coverages and information. Names changes, vehicle changes, payroll changes, value reviews and beneficiary updates all require policy modifications. ScerIS provides some of the industry leading solutions to properly classify and extract the information regardless of source in order to get the change through the workflow and integrated with core processing systems. The quicker policy changes are processed, captured and stored, the quicker customers, agents and brokers move on to other business.

Certificates of Insurance

Circumstances often come about requiring some immediate proof of insurance coverage. Certificates are needed for a potential liability situation, a construction project or even for just disclosure purposes. Regardless, certificates of insurance need to be tracked and monitored when distributed on-line, faxed or e-mailed. ScerIS provides a solution which captures the information, properly files the transaction as part of the insurance policy documentation and provides online and immediate access to serve customer inquiries.

Policy Files and Retention

Are you totally inundated with inch thick paper policy files? Does your work process stop when a policy file can’t be found? These are tough questions to be addressed by insurance companies, brokers, and agents. ScerIS has a proven approach to the conversion of paper records to digital files, whether on-site or in our state of the art facility. Reducing storage requirements and making policy files readily available to all team members is a must in the insurance industry for disaster recovery and client service reasons. Additional benefits include reduced costs, better workflows, and even a cleaner environment.

 

 

» Contact us to learn more about Policy Services Solutions.