The dramatic events of 2020 have IT leaders adjusting mid-range roadmaps on the fly, fast-tracking productivity, automation and customer initiatives while forgoing previously planned upgrades.

Darrell Fernandes and his technology team meet twice yearly to review the 18-month roadmap that drives them toward the company’s north star — the vision of where it wants to be five years out.

But Fernandes, who is head of product technology for TIAA, a financial services firm, had some detours recently, as he and his staff focused on supporting the capabilities and functions needed to respond to COVID-19 and work-from-home mandates…

Read the article by Mary Pratt by clicking here.

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