BaaS Service Level Agreement 2017-06-22T20:33:12+00:00

BaaS Service Level Agreement (SLA)

  1. ScerIS BaaS guarantees that a restore point/snapshot no older than 24 hours is available for restoration at any time during the duration of the service regardless of customers’ actual restore point frequency or retention configuration.
  2. ScerIS assures that a data restore point/snapshot of the specified data is created and stored as an archive in the ScerIS cloud for future use according to the agreed upon specified schedule.
  3. ScerIS BaaS assures that the specified data restore point(s)/snapshot(s) is retained and accessible for use by the customer during the entire duration of the specified retention period.  Data restore point(s)/snapshot(s) will be deleted once the specified retention period for the specific data restore point(s)/snapshot(s) has ended.
  4. ScerIS BaaS data restore point(s)/snapshot(s) are stored as digital storage volumes on hard disk drive (hdd) storage devices and are accessible through network access.  No other transport or media type (tape, thumb drive etc.) format of the archived data restore point is offered as part of the BaaS service level agreement.
  5. For ScerIS BaaS OFF Cloud, ScerIS has network access to all archived restore point(s)/snapshot(s) (files, partitions, server images) for the purpose of performing a restoration from identified data restore point(s)/snapshot(s).  ScerIS will notify the customer if the archived restore point(s)/snapshot(s) are not available to be accessed.
  6. For ScerIS BaaS ON Cloud, ScerIS has network access to all archived file or partition data that is part of a restore point(s)/snapshot(s) for the purpose of performing a restoration from identified data restore point(s)/snapshot(s).  ScerIS will notify the customer if the archived restore point(s)/snapshot(s) file or partition data are not available for access.
  7. For ScerIS BaaS ON Cloud, ScerIS assures that restoration of a server(s) will be performed by ScerIS as soon as commercially possible, but not longer than four (4) hours after receiving a request from customer.  In the event that the restoration of a server is longer than four (4) hours, the customer will be eligible for credits according to the Time To Repair (TTR) scheme for credits of the IaaS services—1 day to 5 days per month depending on length of time without services.

Service Agreement