Consulting Implementation Training Support

Professional Services & Technical Support

Assess your business processes, implement ETCETERA® solutions, and equip your team with training and ongoing technical support from ScerIS.

Discuss Your Requirements

SCERIS PROFESSIONAL SERVICES

Expertise From Planning to Ongoing Support

Bring your business requirements, technology, and people together. ScerIS helps you identify improvements, implement solutions, train your team, and support day-to-day operations.

Business professionals reviewing charts during a consulting discussion.

Consulting

Assess existing business processes, identify opportunities, and develop practical improvement plans.

Three colleagues collaborating at a laptop and desktop monitor.

Implementation

Put ETCETERA® solutions into practice with configuration and integration aligned to your business processes and technology.

Trainer presenting beside a whiteboard to seated colleagues.

Training

Help users and administrators understand the tools and activities relevant to their responsibilities.

Support representatives wearing headsets in an office.

Technical Support

Get assistance with software, configurations, and technology obtained through ScerIS, according to your service arrangements.

OUR APPROACH

Understand Your Processes. Plan Your Next Steps.

ScerIS works with your team to assess current processes, develop improvement plans, and implement solutions aligned with your business objectives.

  1. Assess Your Processes

    Review existing activities, gather requirements, and identify process challenges and opportunities for improvement.

  2. Develop an Improvement Plan

    Define priorities and shape a practical solution around your business requirements, people, and technology.

  3. Implement the Solution

    Configure and integrate the agreed solution to support your processes and performance objectives.

Colleagues reviewing information together on laptops in an office.

SCERIS TECHNICAL SUPPORT

Practical Support for Your Daily Operations

Get assistance with software, hardware, hosted services, and solutions obtained through ScerIS. Support activities depend on your products, environment, and service arrangements.

User Accounts & Access

Assistance with password resets, user accounts, and security settings.

Applications & Workflows

Help configuring or modifying applications, work queues, and workflows.

Document Organization

Assistance creating or updating document classes and collections.

Refresher Training

Guidance on specific product features and activities relevant to your team.

Software Installation

Assistance installing or reinstalling software purchased through ScerIS.

System Administration

Help with backups, server logs, and related server or PC administration tasks.

MAINTENANCE & SUPPORT

Support Arrangements That Fit Your Needs

Discuss the maintenance and support arrangements appropriate for your ScerIS products and solutions. Available services and coverage depend on your agreements and requirements.

Two professionals reviewing service documents together at an office desk.

Maintenance & Coverage

Review the maintenance terms applicable to your software and discuss standard or extended support coverage with ScerIS.

Flexible Service Arrangements

Discuss pre-purchased support or services provided on a time-and-materials basis, according to your needs.

Support Resources

Review support information and our holiday schedule.

LET’S DISCUSS YOUR REQUIREMENTS

Let’s Put Your Next Steps Into Action.

Whether you’re planning a new solution, improving an existing process, or exploring support options, schedule a conversation with ScerIS about your business and technology needs.

Schedule a Consultation