Working with prospects and clients alike often starts by laying a foundation of mutual understanding by educating them about who we are, what we do and how we do it. One the most frequent questions we get during this process is “What is Process Improvement?”.
The University of New Hampshire’s Information Technology department has published some great educational content on what process improvement is (and isn’t) and how the different stages of process improvement break down. You can access the information by visiting them online here.
Once you’ve had the opportunity to review the information let us know what you think.